- If a part is faulty and is returned within 90 days of purchase, we will offer replacement or credit.
- If a note reader or main PCB is faulty and can be repaired, we will offer a refurbished replacement for a total of $190. a. If ordered prior to return – the replacement will be charged at the full cost and a credit note issued when we receive the faulty part and assess. b. If no replacement has been ordered If you have not ordered replacement parts, we will supply them and invoice for the total of $190 for each.
- Parts that have been damaged by water or other means and cannot be repaired cannot be returned.
- Returns form MUST be filled in and emailed to techsupport@coinopgroup.com for approval.
- Form must be accompanied by a copy of the relevant invoice.
- The tech support team will request approval of the items to be returned and respond with the outcome.
- Only once approval is received should part be sent back to the Melbourne warehouse.
- Stock will be assessed at the warehouse to ensure it complies with the parts returns policy.
- If you have ordered replacement parts a credit note will be issued and applied to your account when approved.
- Parts returned without prior approval may not be processed and could be returned to you without processing, freight charges will apply. Franchisee pays the freight for parts returned to the Melbourne warehouse & for the delivery of refurbished parts.
