If you sent faulty stock (eg. balls that won’t inflate or toys with unstitched fabric), please follow this process:
1. Fill-up the returns form (PART-RETURNS-FORM.docx).
2. Send a copy of the form with complete details to orders@coinopgroup.com, the orders coordinator will request approval of the return request and will contact you to advise approval.
- NO CREDIT for stock returned without approval from orders that stock is good to return to the warehouse address provided below.
3. Send the stock to the address below after you receive advice from the order’s coordinator.
- Returns form must be attached with the returned stock in order for a credit to be considered.
- Returned stock must be accompanied by a copy of the relevant invoice.
- Return request for faulty stock must be requested within 6 months from purchase date.
Address:
CoinOpSolutions
1/48 Albemarle Street,
Williamstown,
VIC 3016
4. Once we receive the returned item, we will inspect it and notify you that we have received your returned stock.
5. After inspection, a credit will then be processed and CREDIT MEMO will be auto emailed to you.
